Service Administrator

DESCRIPTION

Cummins is looking for an experienced Service administrator to complete their team in Mississauga, Ont.

In this role, you will have the following impacts:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans with supervisor, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

• Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Experience:
• Requires significant and/or in-depth knowledge obtained through specialized training.
• Excellent customer service skills-Knowledge of customer service principles and practices.
• Excellent time management and organizational skills
• Strong knowledge of relevant computer applications
• About the role:
• Working hours: Monday-Friday 7am to 330pm at the branch
• Primary point of contact
• Opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including diagnostic and repair plans with supervisor, quotes and repair plans by determining the length of repair based on parts and labor availability.