School To Work - IT Support Associate

• Strengthen Incident Management: Logging and managing incidents through the system ensures transparency, accountability, and continuous improvement in IT service delivery.

• Promote Knowledge Sharing: By training less experienced associates, you'll foster a culture of learning and help build a stronger, more capable support team.

• Support IT Infrastructure: Your ability to install, configure, or manage IT hardware and applications will contribute to a stable and secure IT environment.

• Drive Process Adherence: Following documented processes and escalation protocols ensures consistency and compliance with organizational standards.

• Contribute to SLA Compliance: Your awareness and support of Service Level Agreements (SLAs) help ensure that IT services meet agreed-upon performance and response standards.

• Adapt to Evolving Needs: By assisting with additional IT responsibilities as assigned, you demonstrate flexibility and a proactive approach to supporting broader IT initiatives.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Collaboration Skills

Build effective partnerships across teams by being approachable, cooperative, and solution-oriented. Success depends on your ability to work well with others to resolve issues and improve processes.

• Clear and Adaptive Communication

Tailor your communication style to suit different audiences—whether you're explaining a technical issue to a non-technical user or documenting actions in the incident management system.

• Customer-Centric Mindset

Prioritize the needs of end users by actively listening, empathizing, and delivering timely, effective solutions that enhance their experience and productivity.

• Trustworthiness and Integrity

Be reliable and honest in your work. Gaining the trust of your colleagues and customers will make you a go-to person for support and guidance.

• Analytical and Problem-Solving Abilities

Use structured thinking and industry best practices to troubleshoot and resolve complex issues. Your ability to analyze root causes and implement lasting solutions will set you apart.

• Process Optimization Focus

Continuously look for ways to improve support workflows and reduce recurring issues. Familiarity with ITIL or similar frameworks can be a big plus here.

• Adaptability and Resilience

Stay flexible and composed in dynamic environments. Whether you're handling a sudden system outage or shifting priorities, your ability to adapt will keep operations running smoothly.

• Commitment to Growth and Inclusion

Invest in your own development through training and feedback, and embrace diverse perspectives to foster innovation and inclusivity in your team.

Education

• Must be at least 16 years of age.

• Current Enrollment: You must be a current student in high school or in a college/university pursuing a degree in Computer Information Systems, Computer Networking, Computer Science or related fields is preferred.

Experience:

• Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Compensation (for United States)

Please note that the salary range provided is a good faith estimate on the applicable range. The

final salary offer will be determined after considering relevant factors, including a candidate's

qualifications and experience, where appropriate.

QUALIFICATIONS

• Development experience in Thingworx Platform, Thingworx Flow, and Navigate (Things, Services, Datashapes, Mashups, Thing Templates, etc.).

• Development experience in Windchill, including configuration and customization.

• Expertise in Thingworx setup and configuration, SSO, OData Connectors, and two-way SSL Connectors in Flow.

• Proficiency in Java and JavaScript programming.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Student - School To Work

Min Salary $18

Max Salary $18

ReqID 2412991

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.