Product Support Representative

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Product Support Representative to join our product team in our branch in Perth. This role will support our mining customers in Western Australia.

About this role:

• As a member of our Product support team, this role supports our Mining business customers across Western Australia
• Manage the engine life database
• Respond to urgent customer requirements - technical and product issues
• Liaise with Key stakeholders such as our customers and engineers.
• Develop strong relationships with our valued customers
• Uphold our Cummins values and adhere to all company policies and procedures

Desirable attributes for this role:

• Excellent communication skills
• Customer centric approach to business
• Able to develop strong, value-based relationships with internal and external stakeholders
• Serve as a technical support resource, providing diagnostic support on complex repair events
• Mechanical training is desirable but not essential.

Compensation and Benefits

Annual Salary - commensurate with experience. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

RESPONSIBILITIES

• As a member of our Product support team, this role supports our Mining business customers across Western Australia
• Manage the engine life database
• Respond to urgent customer requirements - technical and product issues
• Liaise with Key stakeholders such as our customers and engineers.
• Develop strong relationships with our valued customers
• Uphold our Cummins values and adhere to all company policies and procedures

QUALIFICATIONS

• Excellent communication skills
• Customer centric approach to business
• Able to develop strong, value-based relationships with internal and external stakeholders
• Serve as a technical support resource, providing diagnostic support on complex repair events
• Mechanical training is desirable but not essential.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2405465

Relocation Package No

Client-provided location(s): Flexible / Remote

Job ID: Cummins-R-DB326AE72ADA48C3A992B330661BE442

Employment Type: OTHER

Posted: 2024-11-21T12:18:19