Parts Associate

DESCRIPTION

We are looking for a talented onsite Service Parts Associate to join our team in Madison, WI.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience. Must have previous experience using Cummins systems to look up parts.

QUALIFICATIONS

Additional Responsibilities Unique to this Position

Core Responsibilities / Activities:

Provide specialized support in identifying hard-to-find or obsolete parts through vendor outreach and system research.

Maintain accurate records of parts usage and report recurring issues to management for process improvement.

Assist with coordinating core returns and warranty parts processing to ensure compliance with company standards.

Required Skills, Education, or Experience:

Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.

Experience working in a parts counter, warehouse, or service support role.

Familiarity with order management or inventory control systems.

Effective communication skills for interacting with customers, vendors, and internal teams.

Preferred Skills, Education, or Experience (Must Have):

Prior experience with Cummins systems, products, or services.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2418942

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Client-provided location(s): Madison, WI

Job ID: Cummins-R-5C172ACDF5C34221B11EC402321ACFB0

Employment Type: OTHER

Posted: 2025-08-27T19:34:53