Operations Manager - Campbellfield
2 days ago• Roxburgh Park, Australia
DESCRIPTION
You will make an impact in the following ways:
- Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.
- Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
- Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
- Responsible for all functions and financial metrics for the branch.
- Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
- Manages compliance with health, safety, and environmental standards and compliance.
- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
- Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
RESPONSIBILITIES
To be successful in this role you will need the following:
- Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Customer focus - Building strong customer relationships and delivering customer-centric solutions
- Decision quality - Making good and timely decisions that keep the organization moving forward
- Develops talent - Developing people to meet both their career goals and the organization's goals
- Drives results - Consistently achieving results, even under tough circumstances
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
- Industry experience is advantageous
Want more jobs like this?
Get jobs in Roxburgh Park, Australia delivered to your inbox every week.
QUALIFICATIONS
Compensation and Benefits:
- Annual Salary commensurate with experience
- Superannuation
- Participation in an annual variable compensation (bonus) program
- Income protection insurance
- PC software/hardware and a range of vehicles
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Job General Management
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2417268
Relocation Package No
Client-provided location(s): Roxburgh Park, Australia
Job ID: Cummins-R-6721453AF66E4A6284A6A9795A40DCA7
Employment Type: OTHER
Posted: 2025-08-11T16:10:13
Perks and Benefits
Health and Wellness
- FSA With Employer Contribution
- Health Reimbursement Account
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Casual Dress
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Pension
- 401(K) With Company Matching
Professional Development
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion