Operations Manager - Cairns

DESCRIPTION

The role provides a great opportunity to continue to grow the business and lead the service and parts teams. This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers

You will make an impact in the following ways:

• Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
• Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Responsible for all functions and financial metrics for the branch.
• Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
• Manages compliance with health, safety, and environmental standards and compliance.
• Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
• Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

• Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industryis highly desirable.
• College degree or relevant experience in a similar capacity is preferred
• Significant relevant experience required, including managerial and budgetary experience.
• Have highly developed communication and influencing skills.
• Be able to build strong, value creating customer relationships.
• Have the ability to balance the needs of employees, customers, shareholders and communities.