On Site Service Technician - Level II

DESCRIPTION

Job Summary:

The On-Site Service Technician - Level II is a customer-facing technical expert responsible for diagnosing and completing moderately complex repairs and maintenance on Cummins products—primarily engines and related systems—at a designated customer site. This role ensures consistent customer satisfaction through quality service execution, technical support, and proactive issue resolution while promoting safe work practices.

Key Responsibilities:

• Interact professionally with customers, ensuring prompt, courteous, and effective attention to service requests and needs.
• Perform routine and moderately complex diagnostic procedures using electronic and mechanical tools in accordance with Cummins standards.
• Identify and prepare the necessary tools, components, and documentation prior to repair work.
• Complete less complex repairs and service procedures independently on-site at customer facilities.
• Guide and coach customer personnel in conducting preventative maintenance activities.
• Escalate unresolved issues to more experienced technicians or supervisors with clear documentation.
• Complete service documentation accurately, including timesheets, service worksheets, quality records, and warranty claims.
• Participate in required technical training programs to stay current with business and skill requirements.
• Maintain cleanliness and proper operation of work area, service tools, and service vehicles.
• Adhere to all company and customer site-specific Health, Safety & Environmental (HSE) protocols and report any incidents immediately.

• Communicates Effectively - Clearly conveys technical and non-technical information in a professional and respectful manner.
• Customer Focus - Builds lasting relationships by understanding and delivering on customer expectations.
• Manages Complexity - Analyzes and navigates technical and procedural challenges effectively.
• Self-Development - Pursues learning and feedback to advance personal and professional growth.
• Develops Talent - Supports learning and skills development for team members or customer employees.
• Values Differences - Acknowledges and respects diverse perspectives and experiences.
• Health and Safety Fundamentals - Acts as a safety role model by adhering to and promoting a safe work environment.

• Diagnostics Application - Uses service manuals, tools, and workflows to troubleshoot and validate repairs.
• Electronic Service Tool Application - Applies Cummins' electronic tools to diagnose issues, update software, and retrieve data.
• Engine Systems Interactions - Understands and interprets the functions of interconnected engine and vehicle systems to resolve technical problems efficiently.
• Product Repair and Maintenance - Performs accurate and efficient engine and component repairs in line with Cummins' procedures.
• Service Documentation - Captures complete and accurate records of service activities in internal systems.
• Technical Escalation - Documents and escalates unresolved issues with full technical context for seamless follow-up.

• Vocational diploma or certificate from a relevant technical institution (mandatory)
• Apprentice-trained engine or power generation technician (preferred)
• Valid local driving permit (mandatory)
• Current electrical certification (optional, as per role requirement)
• May require licensing for compliance with export controls or local regulatory standards

• Basic to intermediate field service experience, preferably in diesel engine or power generation environments
• Prior experience with engine diagnostics, service tools, and preventive maintenance
• Working knowledge of high-voltage/low-voltage systems (preferred)
• Proven ability to interact with customers in service environments
• Internal candidates must demonstrate:
• Foundational knowledge of engine systems
• Basic understanding of Aftertreatment Systems (ATS)
• Strong self-directed work ethic

• This is a field-based position requiring physical work at customer locations.
• The technician is expected to work independently while staying aligned with company protocols and reporting structures.