IT Technical Analyst - Senior

DESCRIPTION

Key Responsibilities:

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications and system design.
• Assist in developing high-level and detailed design documents for applications, interfaces, conversions, reports, and workflows.
• Analyze commercial-off-the-shelf (COTS) and custom solutions to recommend optimal approaches.
• Drive solution development and configuration using industry standards, with a strong focus on reuse and automation.
• Ensure technical designs align with performance, scalability, security, and maintainability expectations.
• Coordinate with IT service providers to ensure quality and timely delivery of outsourced components.
• Participate in code reviews, system testing, and integration validation to ensure adherence to standards.
• Lead or contribute to the creation of documentation, standards, and support materials (runbooks).
• Provide Level 3 support for critical incidents and lead problem resolution activities.
• Actively support team members and cultivate an environment of continuous improvement and collaboration.

• Bachelor's degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
• Relevant certifications in project management, ALM/PLM platforms, or related tools (preferred).
• May require additional certifications or licenses related to export control regulations.

• Customer Focus: Builds lasting relationships by understanding and delivering on customer needs.
• Global Perspective: Applies a broad, inclusive view to challenges and opportunities.
• Manages Complexity: Distills and navigates complex information to deliver clear solutions.
• Optimizes Work Processes: Drives efficiency and improvement in all work processes.
• Values Differences: Recognizes the strength in diverse experiences and perspectives.
• Manages Conflict: Navigates and resolves disagreements effectively.
• Solution Design & Validation: Applies industry best practices to model, configure, and validate IT solutions.

• Deep knowledge of ALM/PLM tools: Polarion, RV&S, Jira, DOORS.
• Strong understanding of software configuration, distribution practices, and SDLC.
• Familiarity with CI/CD pipelines, software testing, and deployment automation.
• Proficiency in solution design, data modeling, and system integration techniques.
• Demonstrated experience with project management and multi-tasking across complex workstreams.

• Solid quantitative and qualitative analytical skills.
• Ability to diagnose and resolve issues in product development and implementation.
• Experience with solution validation testing and performance tuning.

• Strong verbal and written communication skills for both technical and non-technical audiences.
• Experience facilitating presentations and training sessions.
• Proven ability to build relationships and collaborate in a team-oriented environment.

• Ability to lead cross-functional teams (both technical and non-technical).
• Takes initiative and delivers results with minimal supervision.
• High accountability and strong work ethic.
• Embraces diversity and demonstrates a global, inclusive mindset.

• 3-5 years of experience in IT solution development, preferably in enterprise systems.