IT Support Associate - Level IV

DESCRIPTION

We are looking for a talented IT Support Associate - Level IV to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Maxton, NC.

In this role, you will make an impact in the following ways:

• Resolving IT issues with independence and precision Diagnosing, troubleshooting, and solving hardware and software problems autonomously while ensuring timely, customer-focused resolutions.
• Managing and improving process documentation Maintaining clear, current IT standards and procedures that promote consistency, quality, and knowledge sharing across support operations.
• Identifying trends and optimizing systems Analyzing support data to detect recurring issues, reduce inefficiencies, and implement proactive solutions that keep systems running smoothly.
• Coaching and developing others Guiding less experienced IT associates and contract staff, fostering technical growth and strengthening your team's overall capability.
• Following through with effective communication Circling back with end users to confirm issue resolution, building trust through responsiveness and a commitment to excellent service.
• Driving continuous improvement Championing Six Sigma principles to improve workflows, cut costs, and deliver high-value outcomes aligned with departmental goals.
• Collaborating across teams and roles Working closely with peers, customers, and stakeholders to coordinate efforts, align on needs, and ensure seamless delivery of IT services.
• Supporting IT operations broadly Tackling additional IT responsibilities, from system configuration to change management requests—making yourself an essential resource in dynamic, high-demand environments.

• Take Initiative with Energy Approach challenges and new opportunities with urgency and enthusiasm. Your ability to act decisively and stay energized helps drive momentum, especially in fast-paced or uncertain environments.
• Build Collaborative Partnerships Work fluidly across teams and disciplines to accomplish shared goals. Strengthen trust by listening, contributing openly, and coordinating efforts that amplify everyone's impact.
• Navigate Complexity with Confidence Make sense of conflicting information and large volumes of data by distilling it into clear insights. You'll need to stay curious and calm while choosing the most effective path forward through ambiguity.
• Continuously Refine Work Processes Evaluate how work gets done and identify ways to streamline it. Focus on eliminating inefficiencies, reducing waste, and improving results through structured process enhancements.
• Stay Ahead Through Technology Anticipate emerging digital tools and be ready to adopt solutions that enhance operations. Whether it's automating workflows or upgrading platforms, your tech fluency will be a game changer.
• Solve Problems with Structure and Insight Use systematic methodologies—like root cause analysis or Six Sigma—to diagnose issues, trace causes, and implement long-term fixes. Mentor others to strengthen team-wide problem-solving capacity.
• Adapt and Innovate Proactively Stay resilient and flexible when priorities shift. Constantly look for better ways to deliver outcomes using the tools and knowledge available, while balancing speed with precision.
• Lead Through Thoughtful Execution Own your decisions and follow through with integrity. Your accountability and clarity inspire confidence—whether you're implementing solutions or guiding others through challenges.

• Proficient in troubleshooting and resolving issues with the Windows operating system in a corporate environment.
• Strong technical aptitude with experience supporting computer hardware, software, printers, scanners, and mobile devices.
• Demonstrated ability to diagnose and resolve network, connectivity, and user account issues, including Active Directory administration.
• Competent communication skills, both written and verbal, for interacting with technical and non-technical users.
• Experience with ticketing systems and documenting support activities per service level agreements.
• Knowledge of IT security best practices and ability to follow established procedures for system updates, patches, and backups.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.