IT Project Associate

DESCRIPTION

Job Summary

The Project Support Administrator provides timely and effective administrative and project-related support to business units, departments, or teams. This role involves handling day-to-day office tasks, supporting project documentation, and collaborating with stakeholders to resolve business requests. The position operates under direct supervision and follows established procedures and guidelines.

Key Responsibilities Administrative Support

• Answer telephones, screen calls, and take messages professionally and courteously.
• Transcribe, format, and proofread various documents including reports, presentations, and meeting minutes.
• Coordinate internal and external meetings, including scheduling and travel arrangements.
• Manage staff appointments and schedules.
• Operate office equipment such as photocopiers, faxes, and printers.
• Handle mail distribution, filing, and inventory of office supplies.

• Assist in documenting process flows and project-related materials.
• Support basic project management tasks and maintain project documentation.
• Collaborate with teams to resolve business requests efficiently.
• Maintain and update service or support data for reporting purposes.

• High school diploma or equivalent required.
• Additional certification or coursework in project management or IT systems is a plus.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Basic understanding of project management principles.
• Familiarity with Software Development Life Cycle (SDLC) processes and IT systems.
• Ability to support data communication and visualization through reports and dashboards.

• Strong communication and interpersonal skills.
• Collaborative mindset with a customer-focused approach.
• Ability to manage ambiguity and balance stakeholder needs.
• Resilience and action-oriented attitude in handling challenges.

• Values Differences - Appreciates diverse perspectives and cultures.
• Action Oriented - Tackles challenges with urgency and enthusiasm.
• Balances Stakeholders - Manages competing needs effectively.
• Collaborates - Builds partnerships to achieve shared goals.
• Communicates Effectively - Adapts communication to different audiences.
• Customer Focus - Delivers customer-centric solutions.
• Ensures Accountability - Meets commitments reliably.
• Manages Ambiguity - Operates effectively in uncertain situations.
• Optimizes Work Processes - Focuses on continuous improvement.
• Organizational Savvy - Navigates complex organizational dynamics.
• Plans and Aligns - Prioritizes work to meet goals.

• Minmum 2 years of experience work experience required.
• Exposure to administrative or project support roles is beneficial.