Inside Sales Coordinator - Level II

DESCRIPTION

Supports the customer-facing sales force through the rhythm of sales-from lead to close. Executes and supports selected sales and support activities under limited supervision, ensuring customer satisfaction, sales growth, and operational efficiency.

Key Responsibilities

• Handle inbound, unsolicited prospect calls and convert them into sales opportunities.
• Develop leads via telephone, email, or other technologies, including cold-calling prospects.
• Drive additional sales through follow-up with existing customers for repeat business, cross-selling, and up-selling.
• Conduct negotiations and support deal closures in line with company guidelines.
• Achieve revenue and margin targets while ensuring customer satisfaction through the Cummins Sales Process.
• Create and deliver qualified leads to sales representatives where appropriate.
• Assist the sales team with quotation/RFP management and other sales cycle operations.
• Build and maintain strong customer relationships to foster loyalty and future sales.
• Respond to complex internal and customer inquiries, ensuring accurate and timely resolution.
• Enter and update customer data in the corporate database and support new account setup.
• Maintain accurate sales entry, reporting, and forecasting using Cummins tools (e.g., CRM systems).
• Support dealer claims processing and ensure timely resolution of dealership actions.
• Plan, prioritize, and schedule Inside Sales activities to ensure service continuity.
• Mentor and develop Inside Sales staff to meet performance targets.
• Coordinate input from sales staff to develop proactive customer communications.
• Compile budgetary quotes, schedule customer visits/events, and support execution.
• Process orders, issue acknowledgments, invoices, and shipping notices for simple jobs.
• Track and communicate order and inventory status to the sales team.
• Assist in resolving post-sale issues and support inventory analysis and reporting.

• High school diploma or equivalent; additional education or certifications are a plus.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Action Oriented: Tackles challenges with urgency and enthusiasm.
• Collaborates: Works effectively with others to meet shared goals.
• Communicates Effectively: Adapts communication to suit different audiences.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Channel Awareness: Understands industry dynamics and market pathways.
• Account Planning: Develops and tracks execution of account strategies.
• Adapts to Target Audience: Explains complex topics in an understandable way.
• Integrates Customer Perspective: Aligns sales efforts with customer needs.
• Sales Forecasting: Uses data to predict future sales patterns.
• Sales Pipeline Management: Plans and adjusts strategies based on pipeline health.
• Sense Making: Synthesizes complex information to deliver tailored solutions.
• Values Differences: Embraces diverse perspectives and cultures.

• Some work experience in sales or customer service roles.
• Intermediate knowledge of sales processes and tools, obtained through training or on-the-job experience.
• Proficiency in CRM systems and sales forecasting tools.
• Strong communication and negotiation skills.
• Ability to analyze customer inquiries and recommend solutions.
• Experience supporting sales cycles, including quoting, order processing, and customer follow-up.