Inside Sales Coordinator

CO Salary Range: USD 24.95 per hour

DESCRIPTION

Job Summary:

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes and supports selected activities under limited supervision.

We are looking for an Inside Sales Coordinator (Remote).

Monday - Friday 8AM -5PM Pacific Time

Key Responsibilities:

Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed. Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Schedules customer visits and events, gets involved in actual execution and preparation. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs. Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive. Assists in resolving of customer issues (including shipment and after sale). Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive. Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.

RESPONSIBILITIES

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.

Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.

Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information

Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.

Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.

Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.

Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.

QUALIFICATIONS

• Role Expectations: This is a hybrid role that can be performed from any of the following locations within the Western US: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY.
• Contract Profitability: Review financial performance of expiring contracts, make any necessary content or pricing adjustments in the renewal contract proposal and submit to the customer.
• Contract Validity: Contact information, site & unit information, scope of work, SRT's and recommended parts pricing.
• Contract Retention: Ensure we're recapturing existing business through standardized follow-up guidelines.
• Run point on legal for inside sales renewal contracts.
• Contract Upsells - Oil, fuel and coolant samples, batteries, air filters, cooling system maintenance, multi-year extensions, healthcare load bank requirements, etc.
• Convert CASH accounts to CHARGE accounts.
• Verify contract payment types: Prepay vs Pay As You Go.
• Advise customers of account status and collection issues upon renewal or at time of discovery.
• Collect payment via Snap Pay.
• Create BMS renewal quotes and secure signature from customer.
• Secure acceptance of quote.
• Escalate requests to outside sales if deemed required.
• Assist with AR past due.