In-Shop Service Supervisor

DESCRIPTION

We are looking for a talented In-Shop Service Supervisor to join our team in Service in West Sacramento, CA.

In this role, you will make an impact in the following ways:

• Elevate Team Performance By supervising Service Technicians and Team Leaders, you'll drive productivity, ensure high-quality repairs, and foster a culture of accountability and excellence.
• Optimize Scheduling and Workflow Coordinating technician schedules and aligning repair plans with customer quotes ensures efficient operations and timely service delivery.
• Develop Talent and Build Capability Through coaching, feedback, and performance reviews, you'll support professional growth and build a stronger, more capable service team.
• Strengthen Technical Support Providing first-level assistance and escalating complex issues ensures technicians have the support they need to resolve problems quickly and accurately.
• Ensure Safe and Efficient Operations Managing service logistics-including materials, equipment, and personnel-helps maintain safety standards and operational efficiency.
• Drive Process Improvement Participating in continuous improvement initiatives allows you to refine workflows and adapt to evolving customer and business needs.
• Enhance Customer Satisfaction Monitoring repair status, resolving warranty concerns, and maintaining clear communication with customers helps build trust and loyalty.
• Support Business Goals Tracking branch performance against goals and customer satisfaction metrics ensures alignment with organizational objectives and drives overall success.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial Acumen
• Understand and apply financial indicators to guide decisions on quotes, resource allocation, and warranty claims.
• Ensure repairs and service operations are cost-effective and aligned with business goals.
• Effective Communication
• Deliver clear, multi-mode communication tailored to technicians, customers, and internal teams.
• Keep stakeholders informed about repair plans, updates, and changes.
• Customer Focus
• Build strong relationships by delivering timely, high-quality service.
• Resolve concerns professionally and ensure customer satisfaction remains a top priority.
• Leadership and Direction
• Provide clear guidance, delegate tasks, and remove obstacles to keep work flowing efficiently.
• Support Service Technicians and Team Leaders with coaching and development opportunities.
• Accountability and Ownership
• Hold yourself and your team accountable for meeting commitments and maintaining high standards.
• Monitor performance and follow through on goals and targets.
• Conflict Management
• Address issues calmly and constructively, minimizing disruption and maintaining team cohesion.
• Foster a respectful and inclusive work environment.
• Technical Proficiency
• Apply diagnostic workflows and electronic service tools to troubleshoot and validate repairs.
• Escalate complex issues appropriately and document all steps for transparency and resolution.
• Process and Documentation Discipline
• Ensure accurate service documentation, warranty claim processing, and use of business systems.
• Maintain detailed records for historical tracking, compliance, and customer communication.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities:

• Supervises Service Admin

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

Min Salary $76800

Max Salary $115200

ReqID 2418579

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Client-provided location(s): West Sacramento, CA

Job ID: Cummins-R-133D359436D843169A0A55633D6456D9

Employment Type: OTHER

Posted: 2025-09-23T19:19:58