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HHP KA Service Assistant Specialist - 大马力大客户服务支持(欢迎残障人士加入)

AT Cummins
Cummins

HHP KA Service Assistant Specialist - 大马力大客户服务支持(欢迎残障人士加入)

Beijing, China

DESCRIPTION

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Performs activities under a moderate degree of supervision.

Key Responsibilities:

Provides administrative support by conducting research, preparing statistical reports and addressing routine information requests. Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets. Assists with data collection, data entry and report generation on various departmental related activities. Assists with associate functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings. Responds to, or redirects, routine inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately. Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures. Participates as a team member on departmental related business improvement assignments and projects as needed. Performs other routine administrative activities as needed per the established procedures of the organization and/or department.

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RESPONSIBILITIES

Competencies:

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

QUALIFICATIONS
  1. 现场收费、索赔、支持类全产品线业务运营支持, 为大客户业务团队及一线服务团队提供现场服务全流程运营支持;

2.车间维修类业务销售运营支持, 确保业务与车间的无缝协作,协助实现两大板块在服务销售产品线上的业绩目标;
  1. 现场服务零件下单、出库,配合服务工具采购,确保服务零件、工具可得性;
  2. 服务工作类外部采购支持,包括采购合同申请、盖章申请等各项CBP申请支持;

5.服务人员工时和差旅po录入;

6.工单材料审核和SF系统关单;
  1. 服务成本及销售及时并准确体现,确保财务记录准确性;
  2. 利润差异偏差原因分析,特价申请;
  3. WIP工单跟进及各项报告支持。

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2414690

Relocation Package No

Client-provided location(s): Beijing, China
Job ID: Cummins-R-FC39D84D87684CA1B43FD801E4636059
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement