DESCRIPTION
In this role, you will make an impact in the following ways:
- Diagnose and complete less complex repairs to engines at the customer's site.
- Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
- Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
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RESPONSIBILITIES
To be successful in this role, you will need the following:
- Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
- Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
- Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
QUALIFICATIONS
Compensation and Benefits:
- Competitive hourly rate paid as a permanent salary
- Overtime penalties for all work above standard
- Monday to Friday 40-hour work week
- Participation in an annual variable compensation (bonus) program
- PC software/hardware and a range of vehicles.
- Annual remuneration reviews
- Safety equipment / PPE and uniforms provided
- Range of personal and professional benefits
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID 2415565
Relocation Package Yes