Field Service Engineering Specialist (m/w/d)

DESCRIPTION

We are looking for a talented Field Service Engineering Specialist (m/w/d) to join our Service team in Nürnberg, Bayern, Germany.

The field service engineering specialist supports customers with remote and on-site technical support on Accelera's eMobility Traction products (Inverters, e-motors, iBCR, auxiliary inverters)

In this role, you will make an impact in the following ways:

• Provide expert remote and on-site technical support for Accelera's eMobility traction products (inverters, e-motors, iBCR, auxiliary inverters), ensuring high-quality service and issue resolution.
• Perform and support field diagnostics and troubleshooting on eMobility systems, also during vehicle integration phases.
• Lead root cause investigations for product or system issues, recommending corrective actions and supporting failure analysis.
• Support project start-ups at customer sites when needed, acting as an on-site technical expert for complex issues.
• Identify and resolve early life issues in launched products and document findings in Step 1 reports.
• Maintain up-to-date technical knowledge of eMobility traction products and apply this expertise in daily support activities.
• Assist in warranty decision-making by providing technical insights and assessments.
• Document diagnostic and repair actions in internal systems to ensure accurate service records and support continuous improvement.
• Share knowledge through platforms and contribute to training and technical documentation.
• Collaborate across teams and regions to ensure alignment on technical matters and customer needs.
• Mentor less experienced technicians to strengthen team capabilities and enhance customer satisfaction.

• Strong technical foundation in automotive, electro-mechanical systems, and automation, paired with excellent troubleshooting abilities and adaptive thinking.
• Outstanding communication skills, both written and verbal, to effectively collaborate and convey technical information.
• Team-oriented mindset, with the ability to work across functions and a focus on collective success and support for colleagues.
• Willingness to travel, with up to 25% business travel expected; fluency in English is essential, and German language skills are highly preferred.

• Bachelor's or master's degree in industrial engineering or Electro-mechanical Engineering, or equivalent field service or commission & installation engineering work experience. Coming from automotive, energy industry segment is strongly preferred.
• Basic to intermediate level of relevant work experience is preferred. Prior experience in a technical role is preferred.