Engine Field Service Technician

DESCRIPTION

We are looking for a talented Field service diesel technician to join our team at our Red Deer location .

In this role, you will make an impact in the following ways:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisors.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customers.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

• Red seal certification (Heavy duty mechanics or Truck and transport) is mandatory.
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• High horse power training and experience is an asset
• Natural gas engines experience is an asset
• Oil and gas fracturing rig knowledge is also an asset
• Experience providing technical advice and coaching to more junior technicians (preferred)

• You will be working on city buses, oil and gas equipment, farm equipment, OFF road equipment and ON road equipment
• Monday to Friday 8 hour days-Some On-call will also be required
• Salary is 50.58$ hourly
• This is a resident position