Customer Service Representative - NARP
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Customer Service Representative NARP to join our team for Cummins, Rumst in Belgium.
Your tasks
üYou are responsible for assigned customer accounts for the entire order life cycle to ensure orders are shipped to agreed deadline.
Want more jobs like this?
Get Customer Service jobs in Boom, Belgium delivered to your inbox every week.
üYou will act as the single-point-of-contact to Cummins' customers to process and fulfil customer orders, providing accurate documentation and continual communication to customer throughout the process.
üYou can take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
üYou maintain accurate records of all internal and external interactions in the appropriate database/system.
üYou ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
üYou act as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
üYou prepare and distribute standard and customized internal and customer reports.
Your profile
üYou have knowledge of Quality Management Systems and an understanding of Customer Order Management policies, procedures, and metrics.
üYou are strong in effective communication and can express yourself fluently in English, both orally and in writing.
üYou have a sense of customer focus and stakeholder management.
üManaging complex and large amounts of information is one of your strengths.
What we offer
üYou will find yourself in a warm environment and open working atmosphere.
üAttractive salary package with fringe benefits.
üVariable compensation based on organizational goals.
üHybrid position.
To be able to join us, we require a complete overview of your work history over the past 5 years. Interruptions longer than 28 days must be substantiated with related evidence. On www.mycareer.be you can download an overview of your work history, which we will ask for when you are invited for interview.
Job SUPPLY CHAIN PLANNING
Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, Cummins Global Logistics
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 11, 2024, 3:54:52 AM
Unposting Date Ongoing
Organization Corporate
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 2400031D