Customer Quality Analyst

DESCRIPTION

Key Responsibilities:

• Develop an understanding of customer expectations and requirements for quality with the support of senior quality members.
• Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related.
• Use customer-centric metrics to prioritize customer quality issues.
• Develop external relationships and support external quality communications under supervision.
• Contribute to process improvement efforts.
• Support the identification of problems, prioritization of actions, and may lead Six Sigma projects or continuous improvement actions.
• Support the implementation of the vision and strategy for the Customer Quality organization.

• College, university, or equivalent degree required, preferably in Engineering or a related technical or scientific subject.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Problem Solving: Solves problems and may mentor others on effective problem solving by using a systematic analysis process leveraging industry-standard methodologies.
• Project Management: Establishes and maintains the balance of scope, schedule, and resources for a temporary effort (a "project").
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Quality Influence: Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and influence outcomes to ensure balanced decisions inclusive of Quality priorities.
• Quality 4.0: Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management.

• Strong team management skills.
• Excellent communication and interpersonal skills.
• Ownership and self-drive for value addition.
• Analytical and problem-solving abilities.
• Ability to adapt and thrive in a fast-paced environment.
• Ability to work collaboratively with all stakeholders.
• Proficiency in Microsoft Office Suite and presentation skills.

• 8+ years of experience in Supply Chain/Customer Claims Management, including people management.
• Experience in managing a team of 5+ employees preferred.
• Experience in high-impact continuous improvement or Six Sigma projects preferred.
• Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region.

• Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST).
• 2 days work from home and 3 days work from office with free transport facility for both shifts.