Customer Order Management Specialist (1년 계약직)

Customer Order Management Specialist (1년 계약직)

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management Specialist to join our team in the Seoul office.

In this role, you will make an impact in the following ways:

• Drives results - Consistently achieving results, even under tough circumstances.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

• College, university, or equivalent degree and/or related field required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires some work experience and intermediate-level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
• Requires minimum 2 years of customer order management (preferably in multinational company) experience.
• Intermediate level of knowledge in customer order management (end-to-end B2B order life cycle)