Customer Engineering Product Advisors #IN1202

DESCRIPTION

Serve as the expert technical liaison between OEMs in developing technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers' products in a variety of applications. Obtain input and negotiate with Subject Matter Experts and Value Package Introduction (VPI) teams and deliver product data and installation requirements to Application Engineers and OEMs. Utilize systems knowledge and expertise to make decisions in the areas of product selection, design and integration that impact OEM machine performance, optimization and quality. Create, manage, improve and apply processes such as Installation Quality Assurance (IQA), OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making. Deliver highly specialized product technical information, manage product specifications, communicate product change information, conduct highly complex installation issue resolutions and facilitate customer requests. Serve as a local authority in the areas of product, application and market knowledge supporting OEM product selection and equipment design. Define installation requirements and develop innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration. Perform product function modeling, simulation and analysis to impact product design decisions. Identify and apply ways to improve machine integration to minimize rework and deliver the best product. Ensure that products are installed correctly and meet requirements through an installation review process. Utilize Six Sigma methodologies Design for Six-Sigma (DFSS) and Design of experiments (DOE) to optimize product and systems performance while proposing innovative stakeholder-focused initiatives and projects. Use experience with Technical Customer Management to provide engineering data, documentation and training to customers to support the design and integration of equipment. Lead the translation of customer needs and Voice of the customer (VOC) into functional product requirements to provide input on program-related decisions. Identify and apply schematics to improve machine integration to make critical program-related decisions while serving as the stakeholder/market advocate inside Cummins during workshopping in new product development programs, design reviews and product change request processes. Solve product problems for the customer by identifying the systemic root causes and recommend actions to prevent problem reoccurrence.

RESPONSIBILITIES

Positions require a Master's degree in Mechanical or Electrical Engineering, or related field and 3 years of experience as a Product or Customer Engineer or Specialist, or related position. Alternatively, the employer will accept a Bachelor's degree in Mechanical or Electrical Engineering, or related field and 5 years of experience as a Product or Customer Engineer or Specialist, or related position. Experience to include: Develop system technical specifications; Installation Quality Assurance (IQA); Machine Integration and Optimization; Six Sigma methodologies Design for Six-Sigma (DFSS) and Design of experiments (DOE); Translate Voice of the customer (VOC); Technical Customer Management; OEM product selection and equipment design; Product function modeling, simulation and analysis; Installation review process to meet requirements.