Branch Manager - Segment or Small Geography

We are looking for a talented Branch General Manager to join our Parts and Service operations at our Québec City, QC branch.

In this role, you will make an impact in the following ways:

• Branch Management : Oversees the branch through department managers, ensuring effective coordination and optimal performance.
• Financial Responsibility : Manages all financial functions and indicators of the branch, ensuring financial health and profitability.
• Operational Planning : Develops the annual operational plan with the support of business development leads and department managers; manages the business in alignment with this plan and monitors key strategic indicators.
• Market Analysis : Conducts market analysis to identify opportunities and challenges for the business.
• Business Growth : Manages the annual commercial and marketing plan, builds and maintains strong customer relationships, and develops new partnerships and alliances.
• Customer Satisfaction : Monitors customer satisfaction using Net Promoter Score (NPS) and Lens of the Customer metrics; fosters a customer service culture and recruits, trains, motivates, and retains customer service staff.
• Warranty Management : Oversees warranty claims and denials, understands recurring warranty issues, and provides feedback to improve products and services; monitors repair cycle times and implements improvements.
• Compliance and Accountability : Ensures product compliance with health, safety, and environmental standards; oversees audits in these areas and promotes a culture of corporate responsibility.

• As the branch is an authorized agent for conducting SAAQ mechanical inspections for both heavy and light vehicles, it must ensure contractual compliance with provincial authorities.
• The candidate must be able to navigate effectively in a unionized environment and participate in collective agreement negotiations during renewal periods.

• Must be able to communicate fluently in both French and English , in writing and orally, with French being the official language of the role .
• Strong knowledge of the industry in which we operate (e.g., on-road market —trucks, buses, etc.— industrial mobile equipment , generators , etc.).
• Solid experience in operations management (parts and service) at a senior leadership level, with a minimum of 8 years of experience .
• Strong customer orientation , close collaboration with internal sales segments, and active involvement in the industry to support business growth.

• Six Sigma certification is not required, but recognized experience or skills in problem-solving are highly valued.

• Financial Acumen : Interpret key financial indicators and use this understanding to make informed, strategic decisions for the organization.
• Building High-Performing Teams : Assemble teams with strong identities, leveraging diverse skills and perspectives to achieve common goals.
• Industry Knowledge : Apply deep knowledge of the business and market to advance the organization's objectives.
• Effective Communication : Design and implement diverse communication strategies, demonstrating a strong understanding of the specific needs of different stakeholders.
• Customer Orientation : Build strong relationships with clients and deliver customer-focused solutions that ensure high satisfaction and loyalty.
• Self-Awareness : Combine external feedback with self-reflection to gain productive insights into personal strengths and areas for improvement.
• Talent Development : Support the growth of team members so they can achieve both their career goals and the organization's objectives.
• Inspiring Engagement : Foster an environment where people are motivated to help the organization succeed, promoting a positive and collaborative workplace culture Education, Licenses, Certifications: College, university, or equivalent degree in required Business Administration, Engineering, or related subject required. Six Sigma Green Belt certification or Sponsor certification required. Experience: Significant relevant experience required, including managerial and budgetary experience.