Apprenticeship - Customer Support

DESCRIPTION

We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

Summary of the course:

The Customer Support Apprentice role is a developmental position within the Sales & Marketing department. During the apprenticeship you will work five days per week, inclusive of one day per week for study at Kirklees College. The working hours are 35 hours per week (with flexibility to suit business needs). On completion of this apprenticeship, you will obtain a Level 2 Customer Service Practitioner qualification.

RESPONSIBILITIES

In this role, you will make an impact in the following ways:

• Building relationships with internal & external customers. Taking part in customer calls and also communicating with key stakeholders via email & Teams
• Working with internal cross functional teams using and developing your communication skills
• Coordinating internal teams in order to find successful outcomes
• Learning internal systems so that you can support the Customer Support team with daily tasks
• Developing your problem solving skills in order to assist the team with customer issues
• Supporting the team on projects, this may be from an administrative stand point or representing the customer
• Developing excel and presentation skills communicating effectively with internal and external stakeholders

• A minimum of 5 GCSEs Grade A- C (level 4-9): Including English language and Mathematics
• Excited by the opportunity for this role, with a passion for customer service, relationship building and continuous improvement
• Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions
• Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences