Account Management Specialist - Senior

DESCRIPTION

We are looking for a talented Account Management Specialist - Senior to join our team specializing in Sales in Billings, MT.

In this role, you will make an impact in the following ways:

• Strengthening Customer Relationships : By developing and maintaining strong business relationships with assigned accounts, you will ensure customer satisfaction and loyalty, which is crucial for long-term success.
• Achieving Sales Goals : Your efforts in selling the organization's products and expanding existing customer relationships will directly contribute to meeting and exceeding sales targets.
• Supporting Revenue Growth : Identifying and contacting new business opportunities, as well as participating in cost reduction initiatives, will help drive revenue growth and improve profitability.
• Enhancing Customer Communication : Leading and managing communication with customers at appropriate levels will ensure that their needs and expectations are met, fostering a positive customer experience.
• Implementing Effective Contracts : Negotiating and implementing contracts with accounts will help secure favorable terms for the organization, ensuring smooth business operations and mutual benefits.
• Managing Operational Issues : Addressing production and distribution issues associated with accounts will help maintain a seamless supply chain, ensuring timely delivery and customer satisfaction.
• Championing Customer Feedback : Acting as the voice of the customer within the business and creating action plans based on customer satisfaction data will drive continuous improvement and enhance the overall customer experience.
• Driving Strategic Initiatives : Supporting account strategy, driving Customer Focus Six Sigma initiatives, and balancing inventory, service, and delivery capabilities will align with the organization's goals and contribute to its strategic success.

• Value Differences : Embrace and leverage diverse perspectives and cultures to foster an inclusive environment that enhances creativity and problem-solving.
• Communicate Effectively : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences, ensuring everyone is on the same page.
• Focus on Customers : Build strong relationships with customers and deliver solutions that are centered around their needs, ensuring high satisfaction and loyalty.
• Ensure Accountability : Hold yourself and others accountable for meeting commitments, maintaining a high standard of performance and reliability.
• Instill Trust : Gain the confidence and trust of others through honesty, integrity, and authenticity, creating a trustworthy and dependable reputation.
• Articulate Value Proposition : Understand and interpret customer needs, and effectively explain and demonstrate how your products, solutions, and services meet those needs better than the competition.
• Demonstrate Channel Awareness : Understand and explain the industry structure, dynamics, and paths to market to advance organizational goals and strategies.
• Develop and Execute Account Strategies : Identify objectives and develop account strategies that balance customer requirements with business capabilities, track progress against targets, and adjust plans as needed to achieve optimal results.

• College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Significant level of relevant work experience, including previous customer and/or product experience required.
• Purchasing/commercial contract negotiation preferred.

• Role is responsible for Cummins Industrial sales growth in Montana- N Dakota territory, representing the Cummins locations in Billings, Williston and Minot.
• Products will include OEM and aftermarket engines sales along with parts and service sales.

• Education in a business or sales background, or technical sales, mechanical degrees are preferred.
• Minimum 5 years of Sales/Engineering experience dealing with heavy equipment, powertrain or industrial applications.
• Familiarization or understanding of rotating equipment and powertrain fundamentals.

• Critical skills will include strong communication with customers and service operations teams, quick follow-up to customer needs.
• Superior organizational skills and proven sales growth working autonomously across a sales territory.