Sr. Manager Operations

Responsibilities:
• Manage schedules and assignments of Manager, Field Support (FSM). Prioritize requests for support. Provide project completion report to regional management.
• Develops and provides feedback to Managers, Field Support (FSM).
• Train and collaborate with Center Manager (CM) and/or to have overall authority to assigned center's operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records.
• Responsible for all aspects of financial oversight to include: ensuring center meets monthly financial targets and on-going expense management, financial reporting and other financial responsibilities.
• Ensure excellent customer service in centers. Provides a good customer service model to employees, communicate openly with customers, ensure efficient donor flow and processing times and effectively resolve complaints or concerns in a timely manner.
• Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times.
• Train and collaborate with the Assistant Manager of Quality (AMQ) and/or to have overall authority to assigned center's "inspection readiness" at all times by managing adherence to Standard Operating Procedures (SOPs), compliance policies and the quality system, utilizing sound Quality principles, self-inspection learnings, non-conformity discovery and appropriate remediation.
• Assure that center reports are prepared regularly for area and corporate quality management, as to the state of quality and systems at the center.
• Identify and review quality and safety risk for assigned centers and work with center and remote leadership to develop appropriate actions.
• Provide support during audits with Quality personnel to develop effective corrective action plans to address any areas of deficiency noted during audits.
• Provide oversight of employee relation issues, train, and collaborate with center and remote leadership to do so. This includes but is not limited to decisions for hiring, firing, corrective actions and salary structures. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance. Develop center leadership team through hiring, training, coaching and effective succession planning.
• Follow all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements.
• Perform other job-related duties as assigned.

Qualifications:
• Bachelor's degree in science/medical technology or equivalent combination of education and relevant work experience
• 5+ years' experience including managing multi-site locations in a regulated industry
• Knowledge of continuous improvement concepts and systems

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.