Manager, In-Market Logistics

The Opportunity:

Reporting to the Head, In-Market Logistics Operations, Americas, as the Manager, In-Market Logistics, you will conduct follow-up of logistics activities and related systems, imports, warehousing and distribution of finished product within Brazil. Your areas of responsibility will include all supply chain services: inventory control, material handling, import, 3PL and distribution management. You will provide direct daily operational support to the affiliate and as required by the business.

This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid

The Role:

Imports

• Management of Purchase Orders created by Demand Planners.
• This role is responsible to follow up and monitor the shipping schedule from the manufacturing plants (K3, Bern, Marburg and BMW).
• Responsible to follow up on order readiness along with suppliers & import paperwork, customs clearance and coordination until shipment is delivered to 3PL's facility or any designated warehouse.
• Ensure inbound documents are fully compliant to local regulation and are timely received by the affiliate to clear customs.
• Ensure SOP's are in place and up-to-date.

Warehousing & Distribution

• Follow up on operational performance (picking, packing, shipping and delivery).
• Support market complaint analysis, build RCA along with 3PL and carriers, ensure cyclic inventory counting and inventory accuracy (SAP x 3PL WMS).
• Monitor and ensure 3PL complies with agreed SOP's maintaining high quality standards across CSL operations.
• Monitor and ensure distribution network from multiple warehouses under CSL cold-chain requirements and SOP's.
• Keep great balance of distribution supplies across multiple warehouses.
• Hold monthly performance meetings with 3PL to track KPI's and set action plans if necessary.
• Ensure SOP's are in place and up-to-date.

Logistics Costs

• Financial Controlling of the cost categories related to Inbound, Transportation, Warehousing, and Supplies for the In-Market 3PL relationships.
• Forecasting on quarterly basis for the Inbound, In-Market Transportation Freight, Warehousing, Supplies spend and all logistics-related expenses.
• Market Cost Center budgeting during annual budgeting meetings with supporting justification for variances in Inbound, Transportation, Warehousing, Supplies costs and all logistics-related expenses.

Order Management/Customer Service

• Oversee accurate and timely entry, processing, and fulfillment of customer orders across all channels.
• Monitor order lifecycle and proactively address delays, shortages, and fulfillment issues.
• Liaise with logistics peers to ensure timely and complete deliveries.
• Ensure prompt and effective resolution of customer inquiries, escalations, and complaints.
• Maintain strong relationships with Commercial, key customers, addressing high-impact issues with a sense of urgency and professionalism.
• Track and analyze customer service metrics (e.g., order accuracy, response time, customer satisfaction) to drive continuous improvement.

Reports

Provide reports and KPI's as well as additional information as requested:

• Logistics Operations Monthly Report.
• Operation KPI's (inbound/warehousing/outbound).
• Supply Chain Costs- Inventory Reconciliation.
• Inventory Breakage.
• Ad-hoc reports.

Quality

Ensuring compliance with all CSL Behring Affiliate and CSL global SOPs, policies and quality system requirements as appropriate to the position including:

• Prompt reporting of all Adverse Reactions, Product Technical Complaints or Deviations according to Affiliate's defined SOPs.
• Completion of required training and maintenance of personal training records.
• Providing assistance as required in the event of a field action, as determined by the Recall team.

Your Skills and Experience:

• Graduation is required. Post graduation is a plus.
• Excellent oral and written communication skills in English are required. Spanish skills are desirable.
• Five years plus experience working in Pharmaceutical related logistics field.
• Desirable knowledge in SAP or other ERP system, and Transport and Warehouse Management systems.
• Proven knowledge of Supply Chain processes.

Our Benefits

We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Behring!