Customer Data Management Analyst

The Opportunity

Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise.

Job Summary

The Customer Data Analyst supports the management, optimization, and modernization of customer and membership data and related processes across business segments (Retail, Wholesale/Distribution, Healthcare Providers). This role ensures the accuracy and compliance of customer and membership records, drives process improvements, and collaborates cross-functionally to support business objectives. The position partners with Sales, Distribution & Logistics, Finance, and IT to prioritize data initiatives and support strategic goals from a manufacturer's perspective.

• Manage the creation, maintenance, and quality of customer master data in SAP, Model N, and other related systems ensuring accuracy, compliance, and alignment with business objectives.
• Validate and process customer and membership documentation, including eligibility verification and contract alignment for healthcare providers and distribution partners.
• Support onboarding and updates for new and existing customers and group purchasing organization (GPO) memberships and Physician Buying Groups (PBG) ensuring timely and accurate setup in internal systems.
• Support internal teams with membership-related inquiries and documentation, including contract terms and pricing eligibility.
• Identify and implement process improvements, including automation and modernization of customer and membership data workflows.
• Analyze operational needs, solve complex problems, and provide recommendations to support Sales, Distribution, and Executive Leadership.
• Ensure compliance with regulatory requirements and internal controls through regular audits and adherence to established policies and procedures.
• Build and maintain strong relationships with internal and external stakeholders, including Sales, Finance, Distribution & Logistics, Marketing, Market Access, and IT.
• Provide peer support, share knowledge, and assist Customer Account Analysts with critical questions or "fix on fail" solutions to prevent issues from delaying shipments.
• Maintain documentation and standard operating procedures for customer and membership data processes.
• Participate in meetings with IT and business partners to review system performance, address issues, and support continuous improvement.
• Support audit requests and data validation efforts related to membership and customer master data.
• Contribute to cross-functional initiatives that improve data quality, operational efficiency, and customer experience.

• Bachelor's degree in Business, Data Management, Information Systems, or related field.
• 3-5 years of experience in customer master data management, membership operations, or process improvement, preferably within the pharmaceutical, medical device, or life sciences industry.
• Experience with GPO/PGB operations, pharmaceutical distribution, or healthcare contracting preferred.
• Experience managing large customer and membership data sets and integrating data across multiple systems.
• Proficiency in SAP (Customer Master, OTC processes); Model N experience is a plus.
• Advanced skills in Excel and Power BI; automation tool experience is a plus.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Demonstrated ability to drive change and improve data processes in a collaborative environment.

• Experience in influenza vaccine distribution, biopharma commercial operations, or healthcare supply chain.
• Knowledge of healthcare provider customer master data, GPO membership processes, and customer segmentation.
• Experience supporting membership documentation, contract alignment, and pricing eligibility for manufacturer or distributor operations.