JOB DESCRIPTION
Technology Manager - Company Records
Wilmington, DE
Monday - Friday 8:00 - 5:00
Hybrid/Onsite
As CSC's global technology footprint continues to grow, this leader will work with business and technology leadership to ensure the right support processes, standards, and policies are in place to keep our critical applications online. This leader will work with a matrixed set of employees, vendors, and partners to provide leading support services in a transparent and performance-driven manner, as well as improve employee talent, commitment, and team morale.
At CSC, technical managers establish and maintain an environment where the smartest, most productive, and fun to work with software professionals are motivated to do their best work. You would be part of a globally distributed Scrum team and collaborate daily to deliver value to CSC's customers. In this position, you will oversee all technical matters for this application. You will work collaboratively with the product management and development teams. Technology Managers at CSC understand that the ultimate measure of success is how delighted our customers are!
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This individual will have a diversified background of technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach and a strong customer focus.
Some of the things you'll be doing:
- Develop and maintain Strategic level planning and implementation for this area of responsibility. This may include but not limited to strategic department planning, strategic platform planning, new technology implementation/integration, reacting to regulatory or audit requirements, and continuous process improvements.
- Work collaboratively with IT leadership across Business Units and Shared Services organizations to ensure smooth project and deliverable handoffs between teams.
- Lead team and be an escalation point for tracking incidents, managing stories, defects, and backlog using Scrum best practices.
- Actively manage vendors and drive strategic engagement and partnership, where appropriate.
- Drive Company Records team from the technology side and communicate successes, risks, opportunities, and issues. Balance strategy with operational needs based on project requirements.
- Manage and drive priorities, projects, schedules, resources, issues and risks effectively.
- Hire, develop, and build "best in class" staff to deliver solutions and services that exceed stated standards.
- Follow and promote quality best practices from all sides of software engineering and platform operations.
- Provide effective leadership in support of the IT organization including resourcing, budget, structure, and policies and procedures.
- Create an environment that values employees and encourages cooperation, open communication, and teamwork.
- Serve as a role model by demonstrating a commitment to company values, high-performance standards, workplace diversity, and driving results.
- Ensure projects are completed within budget and on time
- Track technology costs and contribute to annual budget planning
- Bachelor's Degree in Computer Science or related field required.
- Minimum of five (5) years of technology leadership experience.
- Minimum of five (5) years of recent experience with Scrum Agile/Kanban
- Minimum of five (5) years leading others in a supervisory capacity
- Proven experience with Registered Agent business preferred
- Ability to provide excellent customer service through understanding the impact of services and delivering a highly reliable service that meets customers' needs and expectations.
- Direct management of cross-functional, sourced, or matrixed teams.
- Proven experience managing and delivering multiple, concurrent and complex workstreams with aggressive timelines
- Strong process management, negotiating, influencing, and problem-resolution skills.
- Proven ability to effectively prioritize and execute in a high-pressure environment, while tactfully partnering with Product and Market.
- Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide and influence appropriate courses of action.
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms.
- Ability to accomplish results through others, particularly by establishing relationships, effective controls, and leading projects and deliverables between teams
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ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC takes pride in finding and qualifying people through an internal sourcing model. We encourage candidates to apply directly to our website and not through third party sources. CSC only accepts resumes from employment agencies who are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.