JOB DESCRIPTION
As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time.
What you'll do for us
As a Global Accounts Receivable Specialist you will be contacting our customers such as; other companies, law firms, etc., to ensure the payment of past due invoices. We are looking for someone with business to business collections experience. Our most successful employees are service oriented and work well as a team player.
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Some of the things you will be doing:
- Providing excellent customer service to internal and external clients
- Use problem solving skills to resolve customer issues
- Processing and handling incoming customer inquiry calls
- Generate a specified number of outbound calls to customers
- Data entry of client information
- Emailing statements to clients
- Educating customers on our services
- Experience in providing excellent customer service
- A passion for finance
- Confidence on the phone
- Excellent problem solving skills
- Strong attention to detail is a must
- Tact and diplomacy in dealing with both customers and co-workers
- Effective written and oral communication skills.
- B2B collections or law firm experience a plus
- Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization
- Self-motivator while actively participating in a team environment.
#INDP
Additional Candidate Considerations
The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
As CSC is actively hiring around the world, we may retain your CV in our database for other opportunities, unless you direct us otherwise.
As used in this posting, CSC refers to all of our global business units. Please see cscglobal.com for a detailed description of our businesses, locations, services, and products.
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.