JOB DESCRIPTION
Fulfillment Specialist
Yarmouth, Nova Scotia or Wilmington, DE (US)
10:00 a.m. - 7:00 p.m., Monday-Friday AST
Hybrid Work Model
Want to be part of something bigger?
We do too.
As a Fulfillment Specialist, you will work with global vendors and internal partners to register and renew domains.
Some of the things you will be doing:
• Providing excellent customer service to internal teams we support.
• Cooperatively work with global vendors to complete customer orders
• Manage both a shared team queue of new work and individual processing queue.
• Use critical thinking skills to research fulfillment options to find solutions for client needs.
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• Build and maintain vendor and registry relationships
• Manage daily processing workload to ensure the protection and security of global internet brands.
• Provide daily order processing commitments and meet those commitments on a consistent basis.
• Collaborate with Fulfillment team daily in huddles to provide key vendor requirements updates.
• Partner with team to ensure all the team's daily orders are completed.
• Research and analysis of domain data
• Interpretation and communication of requirements and results to internal customers
• Coordinate process improvement projects in the domain sphere to increase team efficiency
• Partner with internal teams to execute on critical strategic domains projects and launches
What technical skills, experience, and qualifications do you need?
• Strong computer skills and proficiency in MS Excel
• The ability to multitask
• Strong prioritization and time management skills, including working to deadlines
• The ability to work independently and function as part of a team
• Flexibility
• Problem solving skills
• Change management
• Analytical thinking
• Attention to detail
• Bilingual skills are a plus
• Strong interest in technology and agility at learning new products and features are a plus
#LI - CS1
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.