JOB DESCRIPTION
Customer Service - Operations Intern
Cayman
Hours (vary depending on team): Monday - Friday: 8:00am-5:00pm, 8:30am-5:30pm, or 9am-6pm
Internship Program Dates: June 3 - August 9
CSC is seeking creative, inquisitive, and detail-oriented students to join our Customer Service team in our Cayman office. You will learn about the operations of global company. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. To learn about some of our customer service teams, visit: https://www.cscglobal.com/cscglobal/pdfs/careers/Customer_Service_Brochure.pdf
If you are heading toward a career in marketing, finance, or business, our intern program may be just what you need to see a broad and inside view of a vibrant business-to-business company. Come join the heart of a global company and learn what it means to be a part of the CSC customer service team.
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Some of the things you'll learn from us:
• How to provide excellent service to both internal and clients
• Management of customer portfolios
• Workflow organization to meet customers' time frames and demands
• Data entry of client information, electronic filings, and retrieval of documents
• Understand and learn how to send notifications and emails to customers
• How to navigate between multiple databases and systems quickly and accurately
• Research and analysis of legal documents
• How to work as a team to make process improvements and solve customer problems
What technical skills, experience, and qualifications do you need?
• Currently attending college, university, or a similar training program
• Graduating or ready for full-time employment within 12 months of August 2024
• Attention to detail and organization skills will drive success in this position
• Excellent communication skills - both written and verbal
• Experience with the Microsoft suite of products including Excel, Word, PowerPoint (Outlook a plus!)
• An inquisitive nature. Are you still asking why? Where? How? We want your questions and your desire to grow.
• Enthusiasm. CSC's success is due to creativity, excitement, and the desire to be better of each employee. Your enthusiasm here will determine the amount you learn and grow.
• Honesty. We will introduce you to new processes, train you to be a part of the team, and encourage you to build yourself. We want your honest self.
At CSC, we commit to the core values of service, teamwork, tenacity, agility and being genuine.
Why join our internship program?
• This is a PAID internship and an opportunity to grow your communication and business skills for your career and your resume.
• We offer multiple opportunities for professional development, growth, and networking during your 10 weeks with us. Examples include lunch and learns, networking events, resume review, and more!
• Our interns work in teams to give back to our communities by supporting a charitable organization. At the end of the program, teams present to a group of senior leaders, showcasing the charity, how they gave back, and what they learned.
• CSC is a relaxed and fun work environment - we can wear jeans to work!
• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006!
• We offer challenging work and career opportunities - we love it when our interns become employees!
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.