JOB DESCRIPTION
Change Management Specialist
Corporate and Legal Solutions
Amsterdam, The Netherlands (with flexibility to be based in another EMEA CSC office).
Monday to Friday (40 hours per week)
Hybrid
The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job role and organizational structures.
The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization.
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The Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor or change steward. The Change Management Specialist will also provide direct support and coaching to frontline managers and supervisors as they navigate their teams through change. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.
Some of the things you will be doing:
- Assess the change impact
- Apply a structured methodology and lead change management activities
- Integrate change management activities into change plans and strategy
- Identify and manage anticipated resistance
- Consult and coach project teams
- Support communication and training efforts
- Support and engage senior leaders
- Coach managers and supervisors
- Coordinate efforts with other change specialists and support teams (Project Management, BPM, Quality, Training, Reporting, Technology)
- Evaluate and ensure user readiness
- Track and report issues
- Define and measure success and change progress
What technical skills, qualification and experience do you need?
- Exceptional communication skills - both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Ability to manage multiple projects simultaneously
- Flexible and adaptable; able to work in ambiguous situations
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with others as well as on your own
- Experience with Change Management methodologies a plus
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.