JOB DESCRIPTION
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We do too.
Associate Brand Protection Analyst - Bilingual Fluency
Wilmington, DE or Gaithersburg, MD
Monday-Friday, 800am - 5:00pm
Hybrid
As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.
Some of the things you'll be doing...
- Providing a primary point of contact for clients; 'Lead Analyst' role
- Analyzing the content of websites and e-commerce listings to identify infringing content
- Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
- Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
- Communication with customers around specific cases, outcomes and to gain product knowledge
- Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
- Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
- Schedule regular customer calls
- Track action items from these meetings
- Handle current program requirements and questions
- Escalate issues to commercial support teams as appropriate
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- Business-level fluency in Korean is strongly preferred
- Business-level fluency in French, Italian, German, Japanese or Mandarin is a plus
- Excellent oral and written communication skills
- The ability to write documents in commercial English
- Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
- Knowledge of branding/trademark issues is beneficial
- Basic understanding of HTML and JavaScript highly desirable
- Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
- Experience of giving training/presentations will also be desirable
- Strong customer focus; team working; problem-solving and analytical ability
- Working well under pressure, with attention to detail
- Excellent time- / deadline-management skills
- The ability to work independently with minimal supervision, and be adaptable to client and organizational change
- You will possess an inquiring mind, and a willingness to learn new skills.
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.