#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We've built a curious, driven, passionate team of people that together define how we'll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support.
What You'll Do:
- Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution.
- Respond to customer emergencies as part of our PagerDuty rotation.
- Assist teammates with troubleshooting, serving as a mentor to junior team members.
- Developing new troubleshooting techniques & processes.
- Contribute to our internal docs and our customer-facing knowledge base.
- Work cross-functionally to diagnose/debug operations-related problems for existing customers.
- Escalate to and resolve issues with the Tier 3, Product, and Engineering teams.
- Assist support leadership in improving the speed and efficacy of our customer operations.
- 3+ years of experience providing technical customer support in a B2B SaaS company.
- A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
- Strong written and verbal communication.
- A deep love of learning and a passion for solving problems.
- Skilled at educating while problem solving.
- Deep empathy for technical and non-technical users.
- Competence at ticket tracking & handling.
- Ability to solve problems using your knowledge of all/some of: Linux systems, command-line navigation & shell scripting, programming languages, logging & orchestration tools.
- A demonstrated ability to work independently.
- An eye for detail and a hunger to master and/or improve the systems you work with everyday.
- Regex familiarity
- Distributed data stores (such as Kafka)
- Data shipping services
- Cloud administration
- Directory servers
- Authentication providers
- Container orchestration (such as Kubernetes and Ansible)
- Virtualization (such as Docker)
#LI-RL1
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.