Sr. Manager Service Desk
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The CrowdStrike IT Service Desk (ITSD) is seeking a Senior Manager, IT Services (EMEA) to help lead and transform our global service delivery operations. This strategic leadership position will oversee our EMEA team within the ITSD organization, developing and executing long-term strategies while ensuring operational excellence in supporting CrowdStrike's rapid growth. This role is critical in shaping the future of IT service delivery, with a particular focus on user experience, executive support, and globally deployed enterprise solutions. This role is in-office and based out of our Barcelona office.
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What You'll Do:
- Execute on strategic initiatives to enhance service delivery across global IT operations
- Lead a team of managers and technical staff, providing mentorship and career development
- Identify, implement, and measure process improvement initiatives
- Create and maintain executive-level relationships across the organization
- Oversee service level agreements, KPIs, and performance metrics across IT Service teams
- Design and implement scalable support models to accommodate company growth
- Drive innovation in service delivery through automation and process optimization
- Partner with senior leadership to align IT services with business objectives
- Manage vendor relationships and contracts
- 12+ years of progressive IT experience with 5+ years in leadership roles
- Proven track record of building and leading high-performing technical teams
- Advanced knowledge of ITIL framework and service management best practices
- Strong background in leveraging ITSM and reporting platforms (ServiceNow, Jira SM, Remedy, etc.)
- Strategic thinking with the ability to translate business needs into technical solutions
- Deep understanding of enterprise IT architecture and security frameworks
- Bachelor's degree in Computer Science, Information Technology, or related field
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Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- FSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Company Equity
- Stock Purchase Program
- Performance Bonus
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion