As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
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About the Role:
As Resource Coordinator, you will be joining fast paced work environment, providing critical support to the Professional Services team to ensure that customer engagements are scheduled promptly, and resources are allocated effectively. You will work daily with our Resource Coordinators, Leadership and Project Managers for our Professional Services to ensure that all schedules are accurately reflected in our systems and communicated to internal and external stakeholders. You will collaborate with other Services Operations team members to support this process, and report to the Manager of Resource Management.
What You'll Do:
- Create and manage resource requests and bookings for CrowdStrike's Professional Services engagements in PSA system (FinancialForce)
- Conduct initial outreach to customers after deals close to coordinate project scheduling, kickoff meeting, and handoff to CrowdStrike Services Delivery Project Manager
- Coordinate with Services Delivery Leadership to schedule engagements and assign resources
- Lead regular standup meetings with Leadership about resourcing to ensure timely scheduling of engagements
- Facilitate proper system hygiene in PSA tool by enforcing process compliance with consultants
- Field incoming scheduling inquiries from customers and sales team, as well as manage cancelations and postponements
- Calculate and communicate delivery team availability to internal stakeholders, including Sales and Services Leadership
- Help maintain written policies and procedures for all assigned functions
- Maintain reporting mechanisms and provide analysis on utilization trends, pipeline forecast and resource capacity
- Manage and complete resource change requests, set up of new hires in PSA and other resource maintenance
- A four-year degree (or equivalent) with an emphasis in Business Management or related field
- 1 year performing similar duties to the above or 2-4 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firm
- High proficiency with Salesforce, PSA systems (FinancialForce preferred), Microsoft Office Suite
- Thrives in a dynamic work environment and adapts quickly to changing priorities
- Can handle multiple tasks at once using excellent organizational, time management, and project management skills
- Exceptional written and verbal communication skills
- Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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