As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
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About the Role:
CrowdStrike is seeking a Renewals Account Manager who will partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. The successful candidate will produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. They will also work in collaboration with Sales, Business Value Consultants, and others to support pricing uplifts on renewals, position new module upsells and ensure entitlement vs actual usage is aligned.
What You'll Do:
- Work with Sales Operations/Finance/Deal Desk to validate that ACV categories and account ARR is accurate in Salesforce.com and escalating complex scenarios for review.
- Research customer license purchase and renewal history and making recommendations based on prior activity.
- Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
- Be a trusted resource for Sales on all things Sales Process as well as CrowdStrikes' Pricing & Packaging policies. Build Proposals, proposals, price, and discount product portfolio.
- Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals.
- Assist with qualifying the decision maker, buying process, budget and timeframe.
- Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration.
- Consult our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements.
- Provide high touch customer service, including escalation and coordination of support issues as needed.
- Churn Risk Mitigation: Protect ARR & Avoid Surprises - make sure the risks are well known & the right individuals are involved. Identify at-risk renewals and create Call to Action with appropriate account team
- 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success
- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
- Bachelor's degree from an accredited college or university or relevant experience.
- Previous experience managing SaaS Subscription renewals process ideal.
- Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.
- Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick)
- SFDC Report building and Opportunity/Contract management experience
- Experience managing forecasts in Clari preferred but not required.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Tech savvy & excited to work in a fast-paced environment
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized
#LI-Remote
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.