Readiness Services Consultant (Remote, GBR)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

• Deliver incident readiness exercises and workshops, focused on preparing CrowdStrike Services clients for initial response and cybersecurity investigations
• Facilitate conversations with cybersecurity technical and executive stakeholders around critical complex incident response and cybersecurity preparedness concepts.
• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimisation of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Sound knowledge of the cyber threat landscape and current incident response trends
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously

• Strong business acumen and problem-solving skills
• Track record of implementing program improvements
• Knowledge of security frameworks and compliance requirements
• Previous experience in incident response or security consulting
• Experience with service delivery optimisation and process improvement

• Platform to work with industry-leading security professionals and technologies
• Variety of learning and growth opportunities
• Chance to build and maintain strategic customer relationships
• Opportunity to drive cybersecurity preparedness for leading organisations in the context of an evolving threat landscape
• Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe