Readiness Services Consultant (Remote, CAN)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

What You'll Do:

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously
• An understanding of cybersecurity concepts and incident response considerations

• Strong business acumen and problem-solving skills
• Track record of implementing program improvements
• Knowledge of security frameworks and compliance requirements
• Previous experience in incident response or security consulting
• Experience with service delivery optimization and process improvement

• Experience working with technology such as Jira, SalesForce
• Experience of incident response retainer models
• Fluent in French (oral and written)

• Gerer et developper des relations strategiques avec les clients qui paient des honoraires pour le service, grâce à une gestion de compte structuree et à un engagement regulier
• Favoriser la preparation des clients par la formation, la planification strategique et l'optimisation de leur investissement dans les services CrowdStrike
• Coordonner avec les equipes de vente et de livraison pour assurer l'alignement des besoins des clients avec les capacites de service
• Effectuer des examens de compte, creer de la documentation de suivi et definir la portee des services, le tout en temps opportun
• Élaborer et maintenir des plans de reussite pour les clients avec des etapes à venir claires
• Contribuer aux initiatives d'amelioration des programmes et au developpement des meilleures pratiques
• Soutenir la croissance du pipeline de l'equipe grâce à l'expansion strategique des comptes

• Les candidats retenus devront avoir de l'experience dans un ou plusieurs des domaines suivants :
• Au moins 3 ans d'experience dans les services de cybersecurite, y compris la gestion de reponse aux incidents, de la reussite des clients et de prestation de conseils
• Experience demontre dans la gestion de relations avec des equipes de haute direction, dans des environnements techniques
• Solides capacites de coordination de projets mettant l'accent sur le service à la clientèle
• Excellente communication ecrite et verbale
• Capacite demontree à exceller dans un environnement en evolution rapide avec de solides competences en gestion de charges de travail, notamment en equilibrant des priorites concurrentes tout en maintenant le soucis du detail
• Competence evidente dans la gestion simultanee de plusieurs relations avec la clientèle
• Comprehension des concepts de cybersecurite et des considerations relatives à la reponse aux incidents

• Solide sens des affaires et competences en resolution de problèmes
• Experience demontree dans la mise en œuvre d'ameliorations de programmes
• Connaissance des cadres de securite et des exigences de conformite
• Experience anterieure en reponse aux incidents ou en conseil en securite
• Experience en optimisation de la prestation de services et en amelioration de processus

• Experience de travail avec des technologies telles que Jira, SalesForce
• Experience des modèles d'honoraires pour la reponse en cas d'incident
• Parle couramment le français (oral et ecrit)

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe