QA & Release Manager - IT Infrastructure & Operations (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

You will own the quality and release lifecycle for infrastructure changes across data centers and public cloud environments. Your mandate: design a predictable release train, implement quality gates and automated validation, coordinate stakeholders (I&O, SRE/NOC, Security, Networking, Platform), and deliver safe, auditable changes with crisp communication and measurable outcomes.

What You'll Do:

Release management & governance

• Define the enterprise I&O release calendar, maintenance/blackout windows, and cutover playbooks.
• Support our pragmatic CAB/ECAB with risk‑based approvals and stop‑the‑line authority.
• Classify and streamline change types (standard/normal/emergency) with clear SLAs and readiness criteria.

• Establish quality gates: peer review, linting, security/policy checks, dependency/impact analysis, and rehearsed rollbacks.
• Drive and build pre‑ and post‑change automated validation (synthetics, health probes, config drift checks, capacity and error budgets).
• Standardize canary/blue‑green/ringed rollouts for infrastructure components and configurations.

• Integrate infrastructure changes into pipelines (build, test, promote, release) with approvals, audit trails, and artifact versioning.
• Promote policy‑as‑code, secrets hygiene, and tamper‑evident change packages; champion "Everything as Code."
• Change execution & readiness
• Orchestrate rehearsals in lower environments; verify go/no‑go criteria, back-out plans, and owner sign‑offs.
• Ensure observability (dashboards, logs, traces, synthetics) is in place before and after releases; tie checks to SLOs/SLIs.
• Risk, audit & compliance
• Map release controls to frameworks (e.g., SOC 2/ISO 27001); automate evidence collection (approvals, test results, diffs, timestamps).
• Maintain change records, CMDB/CIs linkage, and separation of duties.

• Publish release notes, stakeholder briefings, and customer communications (internal/external status pages).
• Facilitate blameless post‑release reviews; drive preventative engineering and standards.

• 8+ years in enterprise Infrastructure & Operations, with 3-5+ years leading QA and Release for infra/platform changes.
• Demonstrated success institutionalizing:
  • A repeatable release train with measurable reliability.
  • Automated validation and policy‑as‑code in CI/CD.
  • Risk‑based CAB/ECAB and evidence‑driven compliance.
• Strong command of ITIL v4 change principles adapted for modern, code‑driven infrastructure.
• Hands‑on literacy with source control, pipeline tooling, configuration/infrastructure testing, observability, and incident management.
• Exceptional stakeholder management and concise, executive‑ready communication.
• A data‑driven mindset; comfortable defining and improving operational KPIs.

• Experience coordinating global maintenance windows across regions and time zones.
• Familiarity with network, compute, storage, container platforms, and managed cloud services (at a release/quality level, not necessarily as a service owner).
• Exposure to resilience testing/chaos game days, capacity planning, and dependency mapping.
• Background with CMDB design, service catalogs, and impact analysis.

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe