Manager, Sales Operations

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

We are seeking an experienced and results-driven hands on Sales Operations Manager who will be reporting to Senior Director for Sales and Territory Operations, who will act as a subject matter expert (SME) in Salesforce CRM with deep expertise in Accounts, Opportunities, Territories, Cases, and User Objects. This role requires a blend of technical CRM expertise, sales acumen, creative problem-solving, and proven AI implementation skills to optimize sales processes, drive pipeline health, and support organizational growth. This role will address operational issues impacting Sales Operations, have a clear understanding of CrowdStrike Sales processes, policies and champion recommendations to improve and scale Sales Operations operating model during Annual Operating Plan (AOP).The ideal candidate will be a strategic thinker who can lead operational initiatives, ensure data quality and enrichment, manage complex hierarchies, and implement AI-driven use cases such as pipeline forecasting, lead scoring, account deduplication, and territory optimization. This individual will also be responsible for mentoring a team and serving as a trusted partner to senior sales leadership with hands on ability to roll up sleeves when needed.

• Serve as SME in Salesforce for Accounts, Opportunities, Territories, Cases, and User Objects.
• Drive case management optimization, ensuring efficient case routing, resolution workflows, and SLA adherence.
• Oversee user provisioning and hierarchy management across global sales teams.
• Lead data quality, enrichment, and governance programs, leveraging AI tools to detect duplicates, cleanse records, and enrich account information.

• Partner with Sales Leadership to design and execute pipeline frameworks, ensuring visibility into forecast accuracy, deal velocity, and coverage.
• Enable or Partner with Territory Operations during quota planning, territory modeling, and account hierarchy management that align to GTM strategy.
• Provide actionable insights and reporting that drive smarter sales decisions.
• Bring sales-first thinking into operational processes, ensuring alignment to revenue growth.

• Predictive pipeline forecasting
• Lead/opportunity scoring
• Territory Hygiene
• Case prioritization and auto-resolution support
• Drive policy-driven process documentation using AI tools to create scalable, standardized playbooks.
• Automate repetitive workflows to enable faster execution and reduced cycle times across Sales Operations.
• Continuously explore emerging AI/automation solutions to optimize efficiency and productivity.

• Build and maintain strong business partnerships across Sales, Marketing, Finance, IT, and RevOps.
• Act as a trusted advisor to senior leaders by aligning operational initiatives with strategic sales goals.
• Translate complex technical processes into clear, business-focused narratives for executives.

• Lead and mentor a high-performing Sales Operations team.
• Establish KPIs, provide coaching, and foster a culture of accountability, creativity, and execution excellence.
• Build an environment that embraces continuous improvement and innovation.

• Bachelor's degree in Business, Information Systems, or related field; MBA preferred.
• 8+ years of experience in Sales/Revenue Operations or related functions with at least 4+ years in management.
• Salesforce CRM SME in Accounts, Opportunities, Territories, Cases, and User Objects.
• Proven success in pipeline management, case management optimization, and territory planning.
• Strong track record of AI/automation implementation in Sales Operations (forecasting, deduplication, workflow automation, etc.)
• Proficient/Fluent Salesforce.com user, strong understanding of custom objects (and customizing Sales Cloud), standard objects (user object, collaborative forecasting)
• Experience with data loading tool like Salesforce Inspector, ETM and Salesforce Maps territory carving and balancing activities
• Experience managing, configuring, and creating role hierarchy and forecast hierarchy in Salesforce.com
• Strong knowledge of Collaborative Forecasting and how to enable forecast managers and maintain accurate sales pipeline and forecast reporting
• Experience with sharing rule settings and Security Setup in Salesforce.com related to role hierarchies
• Clear understanding of Lead to Opportunity business processes with an emphasis on Territory and Role/Forecast Hierarchy
• Exceptional analytical, conceptual, and problem-solving abilities
• Ability to question the status quo and think outside the box
• Demonstrated ability to enable faster execution through process simplification and automation.
• Excellent communication, storytelling, and stakeholder management skills.
• Experience building cross-functional partnerships and influencing senior stakeholders.
• Strong people leadership and team development abilities.

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe