#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
As an implementation engineer, you will be responsible for providing high-quality technical customer on-boarding and project management support for CrowdStrike's Identity Protection products. You will be on-boarding new customers into the product while ensuring a successful deployment of Identity Protection capabilities based on the customer's goals and success plan. The technical horizon is fast-paced and rapidly changing with diverse customer needs and frequent product updates, therefore needing individuals who are adaptable and laser focused.
What You'll Do:
- Onboard new customers and perform project management activities, including tracking deployment progress and issues
- Assist & guide customers to deploy and operationalize the Identity Protection solution
- Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc.
- Document troubleshooting guides, KBs and problem resolution steps
- Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product
- Work internally with cross-functional teams and leadership to escalate customer issues to support and product
- Deliver effective technical & customer support to a wide array of customers within different industries globally
- Minimum 2 years' experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes
- Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory - highly desirable)
- Knowledge of protocols such as Kerberos, LDAP/S and NTLM
- Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
- Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)
- Enterprise security-related experience
- Problem solver/ability to conceptualize & deliver solutions
- Experience documenting technical issues and providing guidance for technical teams & customer
- Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)
#LI-RL1
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.