IAM Operations Engineer - Enterprise Identity Transformation (Hybrid, Bucharest)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

• Seeking a detail-oriented Platform Operations Specialist to maintain and optimise our IAM/IGA platform infrastructure.
• The ideal candidate will be responsible for day-to-day operational support, including monitoring system health, troubleshooting technical issues, and managing incident response.
• Ensure compliance with security policies, regulations, and operational needs
• Optimise access management processes across the organisation

• Monitor platform performance and identify potential issues before they impact operations
• Investigate and resolve technical problems through systematic troubleshooting
• Manage and prioritise support tickets according to severity and business impact
• Provide clear documentation and status updates on resolved issues
• Escalate complex problems to appropriate teams while maintaining accountability
• Generate and analyse performance reports to identify trends and improvement opportunities
• Collaborate with cross-functional teams to ensure platform stability and reliability
• Streamline IAM processes through automation and advanced technologies
• Enforce IAM policies, standards, and controls to address related threats and vulnerabilities
• Collaborate with senior leadership to evaluate and recommend IAM best practices for enterprise security strategies
• Stay current with industry trends and emerging technologies to recommend enhancements
• Collaborate with internal teams to assess and optimise IAM-related workflows and processes
• Drive initiatives to increase the reliability and efficiency of IAM operations
• Facilitate training and knowledge transfer sessions on IAM utilisation
• Identify opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IAM or related IT security roles
• Strong expertise in IAM concepts, RBAC, and protocols (SAML, OAuth, OIDC)
• Experience integrating IAM solutions with cloud platforms (AWS, Azure, GCP)
• Strong understanding of regulatory compliance requirements (e.g., SOX, HIPAA, GDPR)
• Advanced understanding of business processes, internal control risk management, and IT controls
• Ability to identify and evaluate complex business and technology risks
• Experience with access certification, role management, and segregation of duties (SoD) controls
• Excellent analytical, problem-solving, and communication skills
• Ability to navigate complex, multi-stakeholder environments with a collaborative mindset

• Experience with identity solutions such as Sailpoint Identity Security Cloud (ISC), Saviynt, Okta OiG and Okta Workflows.
• Proficiency in development tools and scripting languages (Java, Python, Golang, Powershell)
• Familiarity with SIEM/observability tools i.e Splunk, LogScale, LogRhythm, Datadog, Kibana

• Complete onboarding with HR
• Get their environment set up
• Take on some tickets, bugs. Resolving some tech debt or bugs from backlog to start; something that doesn't require a lot of subject matter expertise.
• Take on 3 story points
• All work committed has tests
• Complete the IAM-specific courses
• New hire maintains availability during core business hours and effectively communicates issues ahead of time.

• Taking on more tickets and bugs. Ticket resolution.
• Collaborating with team by giving and receiving feedback
• Comfortable raising question to the team
• 6 story points and velocity - (for reference, 8 or 9 story points per sprint for a fully onboarded person)
• Making sure they truly understand the requirements and the bugs

• Participate in the on-call rotation
• Taking 8-9 story points
• Participating in technical design and grooming sessions with the team
• Give a presentation on something they don't like about the system or an area that has room for improvement

• Taking 8-9 story points
• Mentoring if the opportunity is available
• Know how system works and be able to set up workflows
• Collaborate on any part of the product independently. Measure this by checking on how much they are reaching out to their buddy to help guide them
• Measure differences between commitments and actual delivery. New hire should deliver commitments 90% of the time

• Trust them to be part of the interview panel for new roles
• Participate in owning tech design document if the opportunity is available

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe