#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
CrowdStrike is seeking an Enterprise Renewal Sales Specialist to join our Worldwide Sales and Operations Organization and Global Renewals Management Function within the Customer Acquisition and Retention Excellence Organization. As a key sales and operations support function, the Enterprise Renewal Sales Specialist is critical to CrowdStrike's ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities. This critical teammate will be responsible for: (i) scaling the enterprise renewals specialist function (ii) driving execution through cross-functional partnerships across the organization.
What You'll Do:
Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:
- Protect and Grow Annual Recurring Revenue (ARR) by supporting the enterprise field sales team in securing renewal contracts in advance of expiration
- Support enterprise field sales with renewals and complex quote creation as well as deal support activities
- Review, prepare and present renewal sales quotes to enterprise renewal seller 90-120 days in advance of expiration
- Ownership of contract processes including co-termining, upselling and multi-year options related to renewals
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to support the enterprise sales team with complex quoting requests
- Research customer license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term from sales and make recommendations on renewal proposal
- Structuring quoting scenarios including co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals
- Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike's product portfolio
- Develop deep understanding of various product dependency rules
- Support the enterprise sales team with the accurate forecasting of renewals
- Partner with customer value management to understand the health status of customers
- Provide renewal sales operations team with regular and accurate updates on the renewal contract statuses
- Being a trusted resource for sales on the enterprise renewal sales process as well as CrowdStrikes' Pricing & Packaging policies
- Share Best Practices & advise on how to package, price and quote renewal proposals
- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
- Experience with Annual Recurring Revenue business model
- 5 years of experience in Enterprise Renewals, Sales Operations, Deal Support, Contract Management or Customer Success
- Previous experience managing SaaS Subscription renewals process
- Experience and proficiency with MS Excel
- Prior experience using Salesforce.com and/or Salesforce CPQ
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Tech savvy & excited to work in a fast-paced environment
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized.
#LI-FW1
#LI-HI1
#LI-Remote
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday time-off in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.