As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
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About The Team
The Customer Success Automation team offers opportunities to create a meaningful impact and expand your skill set through a variety of experiences building Customer Success workflows, applications and infrastructure within CrowdStrike's Falcon platform and its ecosystem. The Automation team is a strategic enabler for the Customer Success business (Technical Support, Technical Account Management and Provisioning teams). As part of this team, you will have the opportunity to be a trailblazer leading with technology as a solution to accelerate the digital transformation and self-service capabilities for both CrowdStrike's customers and for CrowdStrikers (internal customers).
About the Role
As an Automation Engineer you will perform a hybrid role of Software Engineer / DevOps Engineer within our engineering team and help build tools, integrations and infrastructure that enable our Customer Success teams to deliver world class Technical Support and Customer Success at scale.
What You'll Do
- GO and Python Software Engineer for Customer Success Automation team
- Design and implement Kubernetes clusters in AWS for scalable and resilient application infrastructure
- Design, implement, deploy and maintain scalable solutions (Applications, Microservices and Infrastructure) supporting the business needs of our Technical Support and Customer Success teams
- Design, implement and maintain integration flows using an array of different platforms, APIs, databases, protocols and data formats
- Integrate UI/UX frameworks for custom-built tools
- System Integration to ensure the tools are well integrated within the Customer Success ecosystem
- Operate CI/CD pipelines for the support Automation team
- Collaborate with technical peers within the Customer Success, IT and Product teams
- Train and enable the teams within CrowdStrike Customer Success Organisation on various tools/technologies built and deployed by Support Automation team.
- 5+ years of solid hands-on experience as a software engineer in production-grade projects with proficiency in Go (Golang) and Python
- Basic UI development with ability to integrate an existing UI/UX framework (any frontend stack)
- Working with CI/CD (Jenkins, GitLab, Bitbucket or similar CICD platforms)
- Experience with Kubernetes deployments in AWS (EKS or self-managed clusters)
- Familiarity with cloud infrastructure components (VPCs, IAM, EC2, RDS, etc.) in AWS
- Strong understanding of containerization technologies (Docker) and orchestration.
- Strong Problem-solving, team collaboration, effective communication and ability to thrive in fast-paced environments.
- Experience with infrastructure as code (IaC) practices and tools
- Full-Stack development experience will be a plus for this role
- Prior Technical Support/Customer Success tool development experience
- Experience building web-services with data processing pipeline
- Frontend experience (Ember, React, Bootstrap)
- Hands-on experience with Python Libraries (Text data and Log Parsing) and Python Frameworks (Django/Fast API framework experience preferred)
- Strong working knowledge of SIEM tools/Log Analysis tools (Logscale, LogStash, Datadog, DynaTrace or Splunk)
- Integration with Customer Success Platforms like Salesforce Service Cloud and GainSight Customer Success
- Strong understanding of the day-to-day operations and challenges of Enterprise Software/SaaS Customer Success and Technical Support functions
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.