Workplace Service Manager

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Position Overview
The Workplace Service Manager is responsible for overseeing the technical operations and management of workplace services, primarily focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies.
The Workplace Service Manager plays a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the workplace experience for users.
The Workplace Service Manager will lead a team of workplace engineers and external partners to deliver efficient, secure, and fit for purpose workplace services.

Key Tasks and Responsibilities
In this role, you will:
• Coordinate the technical delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices.
• Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations.
• Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device-related services are aligned with business goals and user needs.
• Define governance and follow-up on lifecycle management for hardware, OS images and applications, including patch management.
• Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
• Monitor and manage VDI environments to ensure high uptime and reliability.
• Maintain the workplace service catalogue and monitor usage.
• Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
• Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices.
• Maximise the effectiveness of Microsoft 365 capabilities, improving the overall End User experience.
• Increase visibility of the end user device estate, ensuring accurate tracking and management of all endpoint devices.
• Monitor and troubleshoot device-related issues, providing prompt solutions to maintain service standards.
• Stay updated on the latest technologies and trends in workplace and user experience management, incorporating relevant advancements into the organisation's strategy.

Individual Competencies
You are able to:
• Cultivate Innovation - Creating new and better ways for the organisation to be successful
• Have a Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives
• Make Quality Decisions - Making good and timely decisions that keep the organisation moving forward

Key Characteristics
For this role you should be/have:
• Visionary Moderniser - able to think outside the situation on the ground and drive toward best-in-class modern technology and practice.
• Critical thinker - is a problem solver and resolves conflicts.
• Customer Focused - Looks for ways to innovate to improve the focus on the customer.
• Motivated - stays motivated and can deal with resistance.
• Technical Acumen: Advanced understanding of workplace device management and endpoint solutions.
• Collaborative: Ability to work effectively with workplace engineers and other technical teams.
• Detail-Oriented: An inclination to drill into detail and take corrective actions early.
• Problem Solver: Capable of identifying issues and implementing effective solutions quickly.

Key Functional Competencies
You possess the following:
• In-depth knowledge of Workplace / End User Device concepts, tools, infrastructure and capabilities.
• Proven skills in device management and endpoint solutions for laptops and mobile phones.
• Strong vendor management skills, with experience managing third-party relationships.
• Excellent knowledge of the Microsoft suite of technologies, including MS operating systems, System Center Configuration Manager (SCCM), Co-management, Intune, Windows Autopilot, Azure Virtual Desktop.
• Excellent knowledge of software packaging, Citrix and cloud printing.
• Demonstrated experience in workshop design, preparation and leadership.
• Demonstrated experience in technical team management.
• Strong focus on integration & standardisation (challenging the nonstandard requests).
• Strong knowledge of Printing services and associated technology.
• Language: English (Fluent). Desirable: Second European Language (preferred).
• Excellent Written and Verbal communication skills with people at all levels across the organisation.
• Excellent organisational and time management skills, with the ability to handle multiple priorities.
• Effective negotiation skills to be able to facilitate collaboration with internal stakeholders, vendors and MSPs.
• Prepared to breakdown organisational boundaries through collaboration and cross staffing by building strong relationships based on trust with peers.
• The ability to translate business requirements into viable technical solutions.
• The ability to communicate complex concepts to technical and non-technical audiences.
• Strong stakeholder management skills (all directions).

Experience / Education
You are/have:
• College diploma or university degree in business, information systems, or technical related subject.
• 10+ Years in IT management
• Technical experience in workplace services or end-user device management.
• Experience of developing technical solutions to facilitate user support.
• Experience working in the construction materials / industrial manufacturing sector.
• Proven experience of working in a federated matrix model.
• Experienced with multiple Workplace software products, platforms and vendors.
• Experienced in packaging and patching processes for endpoint devices.
• Relevant industry certifications, e.g. ITIL

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.