Regional Quality Assurance Manager
Job ID: 514480
Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary
Reporting to the Sr. Regional Quality Assurance Manager, your responsibilities include providing training and ongoing support to Pebble Technology, Inc.'s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field.
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Job Location
This is a remote based role when not traveling. This person must reside in Dallas, TX.
Job Responsibilities
- Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
- Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
- Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
- Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
- Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
- Document and update all customer interactions with PTI's customer service software, forms and reports
- Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
- Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
Job Requirements
- Good interpersonal skills - able to work well and interact with people at all organization levels
- Organizational ability - able to plan, prioritize, organize and monitor activities and projects
- Construction/manual labor experience is a plus
- Proficient with computers
- Strong water chemistry background is a plus
- Bilingual (English/Spanish) strongly recommended
- Travel up to 75% in within region (day and overnight)
- Lift up to 50 pounds
- Ability to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Visual ability sufficient to operate equipment and observe and assess safe or unsafe conditions of roadways or surfaces
- Hearing ability sufficient to understand conversations in noisy conditions both in person and telephone
- Comfortable working with chemicals
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- Profit Sharing
Professional Development
Diversity and Inclusion