Customer Service Representative

Job ID: 514355

Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.

Position Overview

The Customer Service Representative is responsible for negotiating mostly asphalt and stone orders with various customers but will be diverse in all lines of businesses, by answering the phones within a timely manner and having a strong desire to deliver high levels of customer service. Work will be performed per the supervisor's instruction, free from direct supervision, except for more complicated jobs.

Essential Duties and Responsibilities

• Responsible for own personal safety at all times as well as, maintain the highest standard of safety and quality in all aspects of the job.
• Properly follow all company policies and procedures for a safe working environment, report any problems to the supervisor, dispatch, transportation manager, safety director or Human Resources.
• Back up for HMA coordinator
• Coordinate directly with customers and maintain a productive and professional relationship.
• Act as customers' first telephone point of contact for assisting customers with product questions, ordering, order tracking, complaints, and problems.
• Competency with computer and keyboarding skills.
• Enter complete and accurate customer orders into delivery system.
• Coordinate delivery schedule with dispatchers.
• Look up all directions of address on streets and trips.
• Follow up calls and providing leads to sales (all lob's).
• Proactively seek customer's feedback to identify areas of improvement in all operations.
• Monitor scheduling calendars at all times.
• Answer phones in a pleasant tone and in a timely manner avoiding all missed calls.
• Ability to work flexible hours.
• Ability to work in a fast-paced environment and multitask.
• Excellent phone skills.
• Must be detail oriented and thorough in all job responsibilities.
• Regular and predictable attendance at assigned times is required.
• Other duties as assigned.

• Competency with computer and keyboarding skills.
• Ability to work in a fast-paced environment and multitask.
• Excellent phone skills
• Must be detail oriented and thorough in all job responsibilities.
• Mobility to attend various meetings and events at offsite locations.
• Hours are extended throughout the year to include nights and weekends when necessary.
• Travel may be required.

• High school diploma or GED equivalent
• 2 years of customer service experience preferred, but not required
• 1-2 years of transportation experience preferred, but not required.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion