Deposit Quality Assurance Specialist
NO Ops, 2121 Airline Drive, Metairie, Louisiana, United States of America Req #601
Thursday, April 18, 2024
About the Position:
Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions.
Duties and Responsibilities:
- Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Card
orders, telephone transfers, maintenance and data entry performed on
customer profile records and accounts for performance accuracy. - Reviews new account packets for CIP policy adherence and exception tracking
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Maintains and updates exception tracking spreadsheet
required documentation to ensure all corrections are completed within tolerance
of bank protocols.
generated.
handling of shred bins, keeping desktops and work area clear of customer PII)
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits:
• Workplace flexibility for eligible positions
• All the insurance programs you'd expect- health, dental, vision, life, disability, + more
• Multiple types of paid time off
• Retirement program with company contribution
• Paid parental Leave
• Tuition Reimbursement
• Payroll on Demand- access your pay when you need it most.
Additional Information:
- 3 - 5 years of Back Office Operations
- 3 - 5 years with Deposit Account services and processes
- 2 - 3 years of retail branch / customer facing experience
- 1 - 2 years of Call Center Experience
- Expert understanding of banking technology, and third-party software solutions
- Expert understanding of banking products, financial services, and regulations
- Proficient experience with Excel, Word, Outlook, Teams, and Adobe
- Excellent initiative and organizational skills
- Excellent written, verbal and phone etiquette communications skills
Other details
- Pay Type: Hourly
- Employment Indicator Performance Award