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Technical Account Manager - 10343

AT Coupa
Coupa

Technical Account Manager - 10343

Remote

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

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• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What You'll Do:

    • Develop standard processes within your areas of expertise and champion their adoption.
    • Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
    • Take ownership of your customer's continued success by ensuring accurate adoption of the platform.
    • Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
    • Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer's business needs.

What You Will Bring to Coupa:

    • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
    • Experience with Software as a Service is a must.
    • Good background in customer/client management.
    • Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
    • Strong organizational skills, analytical thinking and problem-solving abilities.

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Job ID: Coupa-e89e6342-d9b3-4594-baab-46fbf7bd68ec
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Life Insurance
    • Dental Insurance
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • FSA
    • HSA
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Short-Term Disability
    • Health Reimbursement Account
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Some Meals Provided
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Paid Vacation
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Pension
    • Performance Bonus
  • Professional Development

    • Leadership Training Program
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Promote From Within
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Coupa.